Dissatisfied with a product? Delhi government to develop consumer complaints app

In a bid to curb consumer fraud, the Delhi government is developing a mobile app to allow people to make suggestions and register complaints about packaged goods.

Delhi’s Minister of Food and Supplies, Imran, said the user-friendly mobile app being developed by the department will help consumers lodge their complaints and suggestions which will be addressed within 48 hours.

The Delhi government led by the Aam Aadmi Party (AAP) is currently reviewing the functioning of the department of weights and measures (legal metrology).

Hussain also asked officials to ensure that consumers are not overcharged for packaged goods during the holiday season. He asked officials to make regular visits to check for cases of overcharging and take action under the law against defaulters.

In addition, the minister said he has instructed officials to regularly monitor that the standards of packaged goods rules are strictly adhered to by traders, manufacturers and resellers.

Separately, the Delhi government introduced a phone number last week for residents of the city to benefit from the free electricity scheme.

Delhi residents can only avail of the free electricity scheme from October if they opt in. Delhi Chief Minister Arvind Kejriwal said people can now make a missed call or send a WhatsApp message to 7011311111 to get electricity subsidy.

With this decision, the option to get electricity subsidy from the Delhi government will no longer be available by default, and every year electricity consumers will have the option to continue with the electricity subsidy or not.

At present, those whose electricity consumption is less than 200 units do not have to pay electricity costs. Those whose consumption is less than 400 units benefit from a 50% subsidy.

Around 3,000 crore is being spent on grants by the government, the chief minister said.

Kejriwal, however, clarified that the free electricity program will continue for those who apply and request it.

He said physical and electronic methods will be available for people to apply for the grant.

“In the electronic method, consumers can give a missed call to the phone number 7011311111. They will receive a message with a link, and by clicking on it, they will receive a form that can be filled out and returned.

“The number can also be used on WhatsApp by texting ‘Hi’ and a form will be received which can be completed and submitted to apply for a grant,” CM Kejriwal said.

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