Redox and PatientBond partner to bring consumer science into healthcare

MADISON, Wis., January 19, 2022 /PRNewswire/ — Today, Redox, the company accelerating interoperability in healthcare, announced its partnership with PatientBond, the patient engagement platform that uses consumer science to improve the patient experience. Together, PatientBond and Redox will support the seamless integration of personalized healthcare content into any electronic health record (EHR). Providers can now deliver a patient engagement experience that leverages retail industry methods to automate dynamic, multi-channel digital workflows that drive desired patient behaviors.

Although individual patients tend to have distinct motivations, platforms designed for their engagement often offer limited support. The ineffective activation of behavior resulting from these undifferentiated methods may result in suboptimal patient outcomes. However, PatientBond’s platform solves this problem by using consumer science and psychographics to improve the way patients experience healthcare. With PatientBond having received a KLAS score of 95% overall customer satisfaction, providers see desirable results from this psychographic approach to patient engagement.

PatientBond customers have seen:

  • 85% reduction in unnecessary hospital readmissions,
  • 7x increase in patient response over competitors, and
  • 4x increase in patient payments with a 50% reduction in statement fees.

“None of these methods are new outside of healthcare,” says PatientBond CEO Justin Dearborn. “However, there has never been a comprehensive healthcare platform designed to both understand what drives patient behavior and dynamically customize workflows based on those drivers. PatientBond so helpful to providers. The best delivery of care is no longer about finding specific patient demographics. With PatientBond, it’s about understanding patient motivators so that desired outcomes are not only possible, but probable.

“As healthcare continues to evolve, it’s important that patient engagement platforms show how they can adapt in a value-based context of care,” says Alvin Lo, Senior Product Manager at Redox. “PatientBond is already meeting this need. With Redox, they can integrate their proven psychographic models into any EHR. Now the patient and physician experience can be much easier.”

About Patient Bond

PatientBond was founded by digital health, consumer engagement and consumer product executives from P&G who realized that the rise of consumerism in healthcare means that providers and other Healthcare must take a “digital first” approach to building loyal relationships with patients. PatientBond’s mission is to leverage healthcare consumer insights and innovative technology solutions to help its customers connect more closely with their patients and members to improve health outcomes, increase revenue and reduce costs. PatientBond is growing rapidly, as acknowledged Inc 5000 and FinancialTimes. PatientBond is a portfolio company of First Trust Capital Partners. To learn more about PatientBond, visit

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About ORP

Redox accelerates the development and delivery of healthcare software solutions with a full-service integration platform to securely and efficiently exchange healthcare data. With a single connection, data can be transmitted across a growing network of more than 1,800 healthcare delivery organizations and 300 independent software vendors. Members of the Redox Network exchange more than 20 million patient records daily, using a single data standard compatible with more than 85 electronic health record systems. Redox exists to make health data useful and make every patient’s experience a little bit better. Find out how to take advantage of the Redox platform at Visit us on Twitter and LinkedIn.

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SOURCE Redox Inc.

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